Trust Center (9)
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Vistra corporate entity management portal FAQs (8)
Frequently asked questions
Boardfolio (5)
Frequently asked questions
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How to resend activation link to new users?
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How to reset password?
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Changing Account Security Questions
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Editing your user profile
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What is Joint Owner Administrator?
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What is Space (for Administrator)
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What is Space (for member)?
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How to login and logout Boardfolio?
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Editing your user profile
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Personalise your account with local language and timezone
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Organisation, Spaces and User Roles
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How to create a meeting?
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How to attach files into the board pack?
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How to set your agenda for board meeting?
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How to take minutes during meeting?
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How to use annotation and comments on board pack files?
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How to submit minutes for review and approval?
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How to request for digital signature on the documents?
Vistra Sunshine (2)
Information
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How much do I have to pay for transfer and registration?
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Can I ask someone to collect my share certificates for me?
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How can I check my shareholding?
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What should I do if I wish to change my registered address or dividend instruction in your records?
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How can I apply for replacement(s) if I have lost my share certificate(s)?
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What can I do if I have not received my dividend?
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Can I get historical information on my shareholding?
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How can I get the closing price of a listed company on a particular date?
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Can I obtain a copy of the Register of Members of a listed company?
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How can I place a standing instruction to receive via email a notification of the availability of the annual report of a company in which I hold shares instead of receiving paper copies?
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Where can I get information about the forthcoming dividend payable date?
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Where can I find the stock code(s) of a company (companies) for which you act as share registrar?
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Can I change my address to a PO box number or an overseas address online?
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What is Investor Portal?
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How to Apply for a USI Profile?
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How much is the USI Facility Set-Up Fee?
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If I have any other questions related any types USI application or submitting application for an individual USI Profile online via Investor Portal, what should I do?
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If I have any enquiries related logon procedures, activation of USI profile, change of username & password and forget username or password?
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If I am an USI holder, is there a user guide available on how to use the functions in the Investor Portal such as submit share transfer requests and corporate action instructions for participating securities?
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For certificated holdings member registration, which certificate number should I input if I hold more than one certificate for a particular stock?
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What should I do if I am asked to provide the Activation Code after login?
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What should I do if I have forgotten the Username of my Certificated Holdings Member Account?
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My Certificated Holdings Member Account has been locked. What should I do?
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I forgot my login password and put in a request for a new password, which has to come through the post. I need to access my holding information urgently, what can I do?
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Why did the system for Certificated Holdings Member log off unexpectedly?
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What should I do if I wish to change Certificated Holdings Member contact details?
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I have successfully created my Certificated Holdings Member Account but why is it that I can only view part of my holdings and some stocks are missing?
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I have registered as a certificated holdings member with one of my securities holdings. Can I also view all other holdings in my portfolio?
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All your existing holdings are retrieved under your account when we receive your Investor Services Centre Reply Slip. If you have purchased other stocks after registration, use the "Add Holdings" function at "My Portfolio" page to add the n
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What is the difference between the address in my Member Details of Certificated Holdings Member Account and the address recorded in my share registration details?
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What should I do if I encounter other difficulties in using the system?